#STC16 – From Fred Flintstone to George Jetson: Creating Tension in Training Increases Adoption

The objective of a good training program is adoption and excellent field execution. This presentation is about how to use a combination of traditional training deliverables and old school psychology to gain user buy-in and achieve a successful launch. We’ll talk about how my company uses cartoons and countdowns to ensure that users seek out training and have a stake in adoption and field execution excellence.  

Whether we create video, user assistance, classroom training, or documentation, what we really want is a group of folks who use the product to do an excellent job with little or no effort and make no mistakes. Creating good training is less about the deliverable and more about building the right relationship.

Here are the slides from my presentation for #STC16 about a project that went really well.

Many thanks to Rachel Houghton for catching a photo of me #adulting.




#STC16 – The Lightning Talks – You stink at email: Why spend time writing something nobody wants to read?

This lightning talk will take a look at business email and our bad habits that ensure deletion.
And then we’ll talk about Christy.

Here’s some video and my slides for the lightning talk at #STC16. Many thanks to Rachel Houghton for capturing this and the other lightning talks on youTube.

You stink at email: Why spend time writing something nobody wants to read?

Leadership: the best in us, Sunday, May 15, 2016

Don’t let the fancy name fool you. The Leadership Program is free and open to all STC members, whether they are officially in community leadership or not. So whether you just signed up yesterday, or are an elected officer in several communities, the Leadership Program is for you. And it’s free.

Communication Rising

If you’re attending Summit 2016, the STC International Conference, you’ll once again have a chance to attend the Leadership Program. This Sunday-morning event is filled with informative presentations and discussions about what it means to lead an STC community, suggestions for tools and processes to build stronger leadership, and recognition of dedicated volunteers.

The Leadership program is NOT just for those who are currently chapter or SIG leaders, though — it is open and FREE to all Summit 2016 attendees who want to learn about what goes into leading a chapter or SIG, how to get involved, and how you can build your own leadership skills. You’ll get to network with friendly leaders from around the world, meet members of the STC staff and board of directors, and take away plenty of tips and insights.

Here are some articles from 2015 that tell you more about the Leadership Program:

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